Rattlers' Rose Academy Training
All Programs
Explore our Certificate training course:
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Dementia Care Specialist Certificate Â
Gain the skills to support individuals living with dementia and their families. This program covers dementia types and stages, communication strategies, behavior management, safety and environment, and caregiver support. Graduates will be able to advocate for patients, coordinate care with healthcare teams, and provide person‑centered, compassionate support in home, facility, and community settings.
Infection Control Review
Strengthen your understanding of infection prevention in healthcare settings. This course reviews how infections spread, standard and transmission-based precautions, hand hygiene, PPE use, cleaning and disinfection, and outbreak response. Participants learn practical steps to protect patients, coworkers, and themselves while meeting regulatory and workplace safety standards.
Workforce Conflict Resolution
Build the skills to handle conflict calmly and professionally in healthcare settings. This course covers common sources of workplace tension, communication styles, de‑escalation techniques, and strategies for resolving disagreements between staff, patients, and families. Participants learn how to set boundaries, give and receive feedback, and support a respectful, team‑focused work environment that protects both patient care and staff well‑being.
Professional Communication
Develop clear, confident communication skills for today’s healthcare environment. This course covers active listening, professional tone, documentation basics, and how to communicate effectively with patients, families, and care teams. Participants learn to handle difficult conversations, deliver information clearly, and reduce misunderstandings that can impact safety, satisfaction, and trust.
Customer Service in Healthcare
Learn how to deliver compassionate, professional service in every patient interaction. This course covers patient expectations, empathy and bedside manner, clear communication, handling complaints, and managing difficult situations. Participants practice practical techniques to build trust, improve patient satisfaction scores, and support a positive reputation for their healthcare organization.
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Healthcare Interview Preparation
Get ready to confidently interview for healthcare roles. This course covers common interview questions, how to highlight your clinical and soft skills, professional appearance, and how to discuss gaps or career changes. Participants practice answering scenario-based questions, presenting strengths clearly, and following up after interviews to improve their chances of landing the job.
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Résumé Writing for Healthcare Professionals
Learn how to create a polished résumé that stands out in the healthcare field. This course covers choosing the right format, highlighting clinical experience and certifications, showcasing soft skills like empathy and teamwork, and tailoring your résumé to specific roles. Participants leave with a clear, professional résumé that reflects their strengths and meets employer expectations.
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Professional Healthcare Documentation
Learn how to chart clearly, accurately, and legally in healthcare settings. This course covers documentation standards, common charting formats, objective vs. subjective language, and how to avoid errors that can affect patient safety or compliance. Participants practice writing clear notes, documenting incidents, and using professional language that supports quality care and protects both patients and providers.
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